FAQ

FAQ

Here are answers to the most commonly asked questions. Please feel free to contact us if you have any additional questions or need more information.

Counselling is a collaborative session between the therapist and the client. A professional counselor helps the client identify goals and solutions to problems that cause emotional turmoil in their lives. Counselors seek to improve communication, coping skills, and self-esteem, and change negative behavioral patterns of the client. The overall goal of the therapist is to improve the quality of life of the patient.

The initial session will be an initial assessment to discuss the client’s history and treatment needs. During this first session, the client will have the opportunity to see how therapy will work, review policies, privacy, and confidentiality, and determine whether they are comfortable with the therapist.

Extended insurance plans typically cover social work and psychotherapy services. Please check with your insurance provider on your benefits coverage to ensure social work services are covered. Direct billing is not available at this time; once payment is made for your session, a receipt will be provided to you, which you may submit to your insurance company for a claim.

We have a 24-hour cancellation policy for all scheduled sessions. If you cancel within less than 24 hours, you will be charged 50% of your session fee. For same-day cancellations or no-shows, you will be charged the full rate of the session.

MyJourney is an online therapy provider and is currently only operating virtually. We look forward to working with our clients face-to-face once the opportunity is available. Our virtual therapy includes online video sessions from an approved video platform that protects your privacy and is accessible from any electronic device. Phone sessions are also available.

Individual therapy sessions are $165 (HST included) and Couples and Family therapy sessions are $200 (HST included). Please be advised that we offer a sliding scale (lower fees) to those under financial hardship; we can discuss sliding scale rates during consultation. 

The frequency with which you access therapy will depend on your needs. Although we initially encourage weekly or bi-weekly sessions, we explore what is best for you during the initial intake and work with what is most suitable for you.

Currently, we only provide individual counselling services to those 16 years of age and older.

Here are answers to the most commonly asked questions. Please feel free to contact us if you have any additional questions or need more information.

Counselling is a collaborative session between the therapist and the client. A professional counselor helps the client identify goals and solutions to problems that cause emotional turmoil in their lives. Counselors seek to improve communication, coping skills, and self-esteem, and change negative behavioral patterns of the client. The overall goal of the therapist is to improve the quality of life of the patient.
The initial session will be an initial assessment to discuss the client’s history and needs for treatment. During this first session, the client will have the opportunity to see how therapy will work, review office policies, privacy, and confidentiality, as well as determine whether or not they are comfortable with the therapist.
The actual benefits of Counselling have been demonstrated in many studies. Numerous studies have shown that people who were active in therapy did better compared to those who were passive. Psychotherapy produced positive effects on more than 92% of the participants who decided to undergo Counselling for their mental and emotional issues.
This is a very common question asked by many clients. But it’s not easy to answer. Therapy is a process of personal growth and can be used to help you with any kind of mental or emotional issue you have. If you have a specific emotional issue, relationship issues, or are just feeling down, counseling can help uplift your spirits and enhance your quality of life. When you are ready to change and improve the overall quality of your life, counseling can help you.
People see a therapist for a wide range of reasons including but not limited to stress management to a specific diagnosis. Sometimes an event occurs that causes an individual to seek out help, while others, may attend therapy because it provides a trained objective person to help them work through some issues they may have been struggling with for years. Counseling can be beneficial because a client may feel a sense of control in their life and have the tools to be able to make better decisions or changes in their life.
The short answer is – YOU. Therapy is a personal step that helps many clients along the way. Your success depends on how open you are to the process. If you are willing to take the time to look within and do the work necessary for change, you will be successful.
Extended insurance plans typically cover psychotherapy services. Please check with your insurance provider on your benefits coverage to ensure social work services are covered. Direct billing is not available at this time, once a payment is made for your session, a receipt will be provided to you, which you may submit to your insurance company for a claim.
We have a 24-hourcancellation policy for all scheduled sessions. If you cancel within less than 24 hours you will be charged 50% of your session fee. For same day cancellations or no shows, you will be charged the full rate of the session.
MyJourney is an online therapy provider and is currently only operating virtually. We look forward to working with our clients face-to-face once the opportunity is available. Our virtual therapy includes online video sessions from an approved video platform that protects your privacy and is accessible from any electronic device. Phone sessions are also available.